Frequently Asked Questions
Please check here first before contacting us, & if you can’t find your answer here, or it doesn’t solve your problem, please contact us at contact@IntentionTraining.com and we will do what we can to help.
What is a webinar?
A webinar, online series, telesummit, teleseries etc are all multi-speaker events which take place both online & over the telephone. You can listen to the interview with each speaker as it is played live, or for free afterwards for a specified period of time via the replay page. If you would like to be able to download the recordings, to keep & listen to at your leisure, you may purchase the downloads at the replay page.
I have registered but haven’t received an email with all of the call details
Please check your spam box, as sometimes they may go there. If not, simply re-register again, & if you still don’t receive them, please email us at the above address. Please also ensure that you have added our email address to your contacts & ‘whitelisted’ us, so that you can continue to receive our updates.
I haven’t received my call in details & speaker schedule yet
Please check the previous step above, then re-check your spam box. If you have tried both solutions & you still haven’t received your information, please contact us at contact@intentiontraining.com.
How do I listen to the replays?
After each call, you will receive an email containing a link to the replay page. If you are not receiving these emails, please read the two answers above & hopefully that will resolve the issue.
The password isn’t working on the download page
The password in your email is correct & working, so you may want to try just copying & pasting the password into the box on the screen instead. Usually that does the job if it doesn’t work by typing it in. Alternatively, you may need to try it in a different web browser, so if you’re using Internet Explorer try Firefox or vice versa. Or you may need to download the most up to date version of your browser.
I’m not in the Central Time Zone, how can I tell what time 2pm CST is where I am?
Click the following link to convert 2pm CST to your time zone
http://www.timeanddate.com/worldclock/converter.html
My email links aren’t working
Sometimes we may make a mistake & send the wrong link. Otherwise it may be how your email provider converts them. In this case, simply copy & paste the link directly into your browser.
I can’t access the replay of the interview/I can’t see the replay button
The main issue here particularly seems to be with people with a Mac, with not being able to see Flash files or not having Java script enabled. So you may want to try the following:
- Update and enable Flash in browser – http://get.adobe.com/flashplayer/
- Update and enable Java script – http://www.java.com/en/download/manual.jsp
- Add our website to your Trusted Sites.
Please check the Settings Manager:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
In the “Global Storage Settings panel” put a check in the box that says “allow 3rd party flash content to store data on your computer”. Close the browser, and then open it again.
If that doesn’t work, then follow this guide from Adobe:
http://kb2.adobe.com/cps/191/tn_19166.html
I have purchased the downloads but can’t download the mp3
It may be the same issue as above. When you ‘right-click’ or ‘Ctrl-click’ on the ‘recording’ button, it should open up a file window, giving you the option to open (play) the file, or save it to your chosen file on your hard-drive. Just click on whichever one you want. Each recording is approximately an hour, so if you look at your file & it is considerably less than an hour, chances are your computer interrupted the download. If that’s the case, retry the download again. If you still can’t get the download to work, or it doesn’t download the full file, please contact us on the email above.
I can no longer see the replay button &/or the special offer button
Both the replay & the special offer is only available for a set period of time following the live interview. Once the free period is over, the buttons will be removed. However, you will still be able to access the free gifts, the specials & the speakers website.
I can’t access your registration/replay/download page
We are sorry, on a very rare occasion, if we have too much traffic to the site at one time, the server may go down. However, please be patient, & return again in a short while, to give our hosting company time to sort out the problem & get it back up & running again. Normally it doesn’t take long.
I have purchased the upgrade, & the interview isn’t available to download yet
It takes us some time to upload the recording for you, however, if you would like to listen to the replay in the meantime, feel free to go to the general replay page, where it will be uploaded within 30-60 minutes of the interview ending.
I no longer wish to receive email communication from you
No problem – at the very end of every email we send you, there is a link that says ‘Unsubscribe’- Simply click on that.
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Thank you so much for your patience with all of the above. If we still haven’t helped you to resolve your problem, please do contact us through the email address above & we’ll support you as best we can.
You should know: I am continually learning and recommending products that help with my own personal expansion and growth and that I feel will help others with their biggest challenges. In many cases, not all, I am compensated when people purchase goods and/or services that I suggest. With that said, you should always perform your own due diligence before buying any goods or services from anyone. Thanks for supporting this learning series and being part of the global expansion. I’m in deep gratitude.
Live, Love, and Learn from the Heart with Passion!
Ana Maria & the Intention Training Team
*We at Intention Training are not responsible for any software or files you download to your computer.